ISO 17025:2005 / ANSI Z540.X REQUIREMENT
We are required to notify the customer immediately when an instrument is received out of tolerance or not functioning properly,
SWM has always had a system in place to notify customers when this condition exist.
However because we lacked the information to report the out of tolerance report to it was rarely used.
During past audits from the accreditation body we were required to make every effort to obtain this information.
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